Thank you for booking with our agency. Please find below our general terms and conditions. By paying the deposit for a cruise, cruise tour, fly cruise or cruise tour package, you accept the terms and conditions of this agency, the cruise line and all individual travel service providers involved in your travel arrangements. Additional terms and conditions as applicable to the cruise holiday you have booked will be noted by your agent partner or as additional documentation provided throughout the booking process.
Airfare/Airline Conditions: If flights are included you will be sent flight information by your agent prior to payment. All flight options are subject to change and availability until tickets are issued. Any amendments after ticket issue will incur change fees including any variation in airfare or taxes. Your booking is also subject to the terms and conditions of the airlines.
Amendment Fees: Once the deposit has been received any amendments to this booking may incur a fee as stated by your agent in addition to fees imposed by service providers.
Availability: Advertised prices are subject to availability at the time of booking. Where these are not available the service provider may offer an alternative. We recommend booking early to avoid disappointment.
Cancellations: Cancellations must be advised in writing. Most initial and second deposits are non-refundable, plus any fee charged by the travel agent. If you cancel after final payment is made, you may be charged a cancellation fee by your agent partner and wholesaler of the total cruise package fare in addition to any cancellation fees imposed by the cruise line or other suppliers involved in your cruise tour package. Should the supplier cancel a service, the initial and second deposits may not be refundable. (Refer Travel Insurance.) Disclaimer regarding suppliers: This agency acts as a booking agent and as such is not responsible for the provision of the services or arrangements provided by the end supplier. This agency will not be held liable for any acts, errors, omissions, representations, non-delivery of service, warranties or negligence by any supplier. In the event an issue arises, we will assist by initiating contact between concerned parties.
Frequent Flyer Memberships: We take no responsibility for missing points or ability to redeem points. Keep all tickets and boarding passes to follow up with the airline on return.
Gratuities: Gratuities are not usually included in the cruise fare, however, all cruise lines differ. Some cruise lines include a mandatory gratuity in their fares – others do not. Please note on certain cruise lines a gratuity is added to your onboard account, but is still optional.
Onboard Accounts: Most cruise lines require you to set up an ‘onboard account’ on embarkation; usually during check-in by providing a credit card. Any charges incurred while onboard for items not covered by your cruise fare (such as additional shore excursions, premium beverages, etc.) will be settled to this card at disembarkation. Please note most cruise lines do NOT accept debit cards so please check prior to departure.
Passport Information: A valid passport is required to travel internationally and on most Australian cruises. A copy of your passport is required by your agent. Most countries require at least six month’s validity from the date of your return to Australia. Some countries also require a minimum of two blank pages in your passport. If your passport details change at any time, it is your responsibility to advise your travel agent so the suppliers can be updated. If the change relates to your name, some suppliers will charge additional fees to amend your booking.
Payments: A deposit is required to confirm every reservation. Payments are required in Australian dollars. Should your booking be in a foreign currency, please call your agent on the day you are processing your payment for the rate of exchange. By paying deposit for a cruise, cruise tour or cruise package you accept the terms and conditions of the agency, the cruise line and all individual travel service providers involved in your travel arrangements.
Payment Options: Contact your agency for payment types and options.
Payment Terms: Please refer to your agency’s invoice for the deadlines for all payments. If payment of your deposit is not received by the deadline your option will automatically expire without obligation. Most deposits are non-refundable. This Agency takes no responsibility for bookings that cancel due to non-payment of deposit or final payment. We will not be held responsible for any penalties levied by the cruise line for late payment and reserve the right to pass on these penalties.
Service Provider Conditions: All service providers (cruise lines, airlines, hotels, tour operators etc.) have their own terms and conditions. Service providers reserve the right to alter itineraries and services due to operational, security or situational requirements.
Travel Advisories: We encourage you to familiarise yourself with the Australian Department of Foreign Affairs and Trade travel advisories at www.smartraveller.com.au and subscribe for updates during your travels.
Travel Documentation: It is the responsibility of the guest to ensure passports, visas, health requirements and other relevant or official travel documentation is correctly obtained. Generally, cruise line documentation is available approximately three weeks prior to embarkation date.
Travel Insurance: Travel insurance is not included in the price of your travel. Many cruise lines require each guest to have travel insurance in place from the time of booking your holiday, specifically to cover non-refundable deposits, cancellation costs, medical evacuation cover while travelling in Australia or overseas and supplier insolvency. Your travel agent can provide a travel insurance quotation to ensure you are adequately covered.
Traveller Responsibilities: To avoid amendment fees and/or delays in receiving documentation guests are required to:- supply correct names as per passport; correct titles; supply copy of current passport; notify contact detail changes, advise required bedding configuration; advise dietary requirements; advise flight details if booking own; advise departure date from Australia; advise details of other passengers travelling with; complete and return all booking and medical forms by due dates; make payments by due dates.
Vaccinations & Health: It is the guests’ responsibility to contact your Doctor or ‘The Travel Doctor’ regarding health requirements relevant to your travel itinerary.
Visas: Visas are not included in the cruise fare. It is the responsibility of the guest to ensure all visas are obtained prior to travel. Some cruise lines are able to obtain visas on behalf of the passenger, which would be charged to your onboard account – please confirm this when booking or well in advance of departure.
Ships, Cruise Lines and Itineraries: Our website contains information on itineraries, ships and cruise lines that is correct at the time of creation. Cruise itineraries can and do change and as we are advised, we update our site accordingly, however – some changes may be made by cruise lines without notice to us and we take no responsibility for errors in itineraries, cruise line or ship information on this site.
Copyright: Unless otherwise expressly noted, all materials, including images, illustrations, designs, icons, and photographs appearing anywhere on this website are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by the original creator of the materials. None of the materials may be copied, reproduced, displayed, modified, published, uploaded, posted, transmitted or distributed in whole or in part in any form or by any means other than as provided by Cruise Factory/Travel Agent Data/Fine Travel to its clients, or with the prior written permission of Cruise Factory/Travel Agent Data/Fine Travel. All rights not expressly granted in these Terms are reserved. Any unauthorised use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Website user agreement: Information on this Web Site has been obtained from the Cruise Companies represented. However, the cruise industry is constantly changing and should be used as a guide only. We are unable to take responsibility for incorrect information and you must confirm all details at the time of booking data errors/omissions.
Important – BY PAYING THE DEPOSIT FOR A CRUISE, CRUISE TOUR OR CRUISE PACKAGE YOU ACCEPT THE TERMS & CONDITIONS OF YOUR TRAVEL AGENCY.